Master Facilitator

Remote
Full Time
Manager/Supervisor

Overview: 

This incumbent will serve as the Master Facilitator responsible for Human Centered Design and facilitation principles, qualification, and training. The Master Facilitator works to align the organization’s goals with the needs and desires of its customers through positive interactions.  

Duties and Responsibilities:  

The incumbent, within a team of contractor personnel, will create a customer-centric culture within the organization and inspire employees to prioritize customer’s needs. 

  • Represent the voice of the customer within the organization.  Ensure that the organization delivers on its promise to stakeholders and advocates for their wants and needs. 

  • Demonstrated experience in facilitating organizations and groups in building mission, vision, and values. 

  • Experience in facilitation within Federal agencies. 

  • Design strategies considering customer feedback, and trends to create exceptional experiences that keep customers returning. 

  • Work with different departments and teams to ensure every aspect of the customer journey is seamless and enjoyable. 

Required Minimum Qualifications: 

  • Able to meet security and privacy requirements: Tier 1 / National Agency Check with Written Inquiries (NACI). 
  • Human Centered Design and facilitation principles qualification/training or similar. 

Required Education:  

  • Bachelor’s Degree (minimum requirement) Fields of study: Computer Science, Information Technology, Information Systems, Engineering, Business Administration, or a related discipline. 

  • Preferred: Master’s Degree in:  

  • Business Administration (MBA) (with a focus on strategy, IT management, or operations). 

  • Enterprise Architecture or Digital Transformation. 

  • Information Systems or related fields. 

Required Experience:  

  • Minimum 5 years of experience in facilitation within Federal agencies. 

  • Experience planning and facilitating change management and communications efforts for Government related initiatives. 

About Worldwide Counter Threat Solutions: 

WCTS appreciates the importance of high caliber professionals and offers an attractive salary and benefits package that includes industry leading Medical, Dental, life and Disability Insurance; 401K, paid time off, and holidays to ensure the highest quality of life for our employees. A career with our world-class team at WCTS offers unparalleled opportunities for growth worldwide. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. WCTS is an Equal Opportunity Employer.  WCTS participates in eVerify. 

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