Enterprise Architect and Chief Customer Experience Officer (CXO)

Remote
Full Time
Manager/Supervisor

Overview: 

This incumbent will serve as the Chief Experience Officer (CXO) responsible for creating organization-wide Enterprise Business Architecture documentation that is aligned with operational plans.  The CXO works to align the organization’s goals with the needs and desires of its customers through positive interactions.  

Duties and Responsibilities:  

The incumbent, within a team of contractor personnel, will create a customer-centric culture within the organization and inspire employees to prioritize customer’s needs. 

  • Represent the voice of the customer within the organization.  Ensure that the organization delivers on its promise to stakeholders and advocates for their wants and needs. 

  • Work with the Chief Technology Officer to provide the organization with the tools, training, and knowledge necessary to deliver a personalized customer experience.  

  • Create organization-wide Enterprise Business Architecture documentation. 

  • Develop customer service policies, protocols, and best practices. 

  • Use the organization’s resources and capabilities to create programs, products, and services that improve the customer experience.  

  • Design strategies considering customer feedback, and trends to create exceptional experiences that keep customers returning. 

  • Coordinate and align the various components of business operations to create a cohesive customer experience.  

  • Work with different departments and teams to ensure every aspect of the customer journey and their buying process is seamless and enjoyable. 

Required Minimum Qualifications: 

  • Able to meet security and privacy requirements: Tier 1 / National Agency Check with Written Inquiries (NACI).  

Required Education:  

  • Bachelor’s Degree (minimum requirement) Fields of study: Computer Science, Information Technology, Information Systems, Engineering, Business Administration, or a related discipline. 

  • Preferred: Master’s Degree in:  

  • Business Administration (MBA) (with a focus on strategy, IT management, or operations). 

  • Enterprise Architecture or Digital Transformation. 

  • Information Systems or related fields. 

Required Experience:  

  • Minimum 5 years of experience implementing Enterprise Architecture at the Chief Experience Officer (CXO) level. 

Required Certifications:  

  • Enterprise Architecture certification or equivalent.

7 best enterprise architect certifications (list of possible answers.  Also, can refer to this during the interview)

  • TOGAF (The Open Group Architecture Framework) 

  • ArchiMate 

  • Zachman Framework 

  • Federal Enterprise Architecture Framework (FEAF) 

  • ITIL (for IT Service Management) 

Or 

1. IT Information Library Foundations Certification (ITIL) 

The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure. 

2. The Open Group Architecture Framework (TOGAF) 

The TOGAF® standard, a standard of The Open Group, is the open Enterprise Architecture standard used by the world's leading organizations to improve business efficiency. The Open Group TOGAF Certification Program, with over 75,000 certifications, enables Enterprise Architects and trainers around the globe to demonstrate their proven knowledge of the framework. The TOGAF 9 Certified qualification is achieved through passing two exams, following a course of self-study or attendance at an Accredited Training Course. There is also an entry level qualification, TOGAF 9 Foundation, which is achieved by passing just the first exam.
  


3. Enterprise Architect (EA) 

Recognizes those EACOE members who have demonstrated classroom performance and presentations, and successfully completed the EACOE Certification Workshop and associated modeling activities.
  

4. Certified Information Systems Security Professional - Architecture (CISSP) 

CISSP-ISSAP requires a candidate to demonstrate 2 years of professional experience in the area of architecture and is an appropriate credential for Chief Security Architects and Analysts who may typically work as independent consultants or in similar capacities. The architect plays a key role within the information security department with responsibilities that functionally fit between the C-suite and upper managerial level and the implementation of the security program. The candidate would generally develop, design, or analyze the overall security plan. Although this role may typically be tied closely to technology, it may be fundamentally closer to the consultative and analytical process of information security. 

5. ITIL Foundation 

This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management. 

6. Certified System Architect (CSA) 

The Certified System Architect (CSA) Professional Certification Path is for developers and technical staff members who want to learn how to develop Pega applications. This certification provides a baseline measurement on your knowledge of PRPC. 

  

7. AWS Certified Solutions Architect - Professional 

The AWS Certified Solutions Architect - Professional exam validates advanced technical skills and experience in designing distributed applications and systems on the AWS platform. Example concepts you should understand for this exam include: Designing and deploying dynamically scalable, highly available, fault-tolerant, and reliable applications on AWS Selecting appropriate AWS services to design and deploy an application based on given requirements Migrating complex, multi-tier applications on AWS Designing and deploying enterprise-wide scalable operations on AWS Implementing cost-control strategies 
 

About Worldwide Counter Threat Solutions: 

WCTS appreciates the importance of high caliber professionals and offers an attractive salary and benefits package that includes industry leading Medical, Dental, life and Disability Insurance; 401K, paid time off, and holidays to ensure the highest quality of life for our employees. A career with our world-class team at WCTS offers unparalleled opportunities for growth worldwide. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. WCTS is an Equal Opportunity Employer.  WCTS participates in eVerify. 

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